Enrollment Coordinator - Work Location: Philadelphia, PA

DEPARTMENT: Enrollment Services
JOB TITLE: Enrollment Coordinator
CLASSIFICATION: Non-exempt
REPORTS TO: Associate Director of Enrollment Services

JOB GOAL:
The Enrollment Coordinator is responsible for facilitating the student enrollment process by assisting interested families, presenting program information and requirements, scheduling, interviewing, data entry, document retrieval, and approval of prospective students.

MINIMUM QUALIFICATIONS:

• Mandatory High School diploma or GED equivalent, Bachelor's Degree Preferred
• Skilled in Microsoft word, Excel, and Outlook
• Excellent written and verbal communication skills
• Customer service oriented
• Good interpersonal relation skills
• Child Abuse Clearance; Pennsylvania State Police Criminal Record Check; and Federal Bureau of Investigation (FBI) Clearance

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responds to and provides outstanding customer service to prospective and current school families, both in person and on the telephone.
• Coordinate the intake/application process from initial inquiry to enrollment completion.
• Counsel with prospective students to encourage them to set an enrollment appointment.
• Schedule enrollment appointments for prospective students
• Well versed in all aspects of the school and programs offered to conduct high quality enrollment experience and assistance to potential families.
• Perform all data entry into admissions database, including entry of leads, new student enrollment applications, tracking of documentation required for enrollment and approval of student enrollment.
• Prepare and mail packets, confirmation cards, and follow-up letters to interested students.
• Maintain and document appropriate follow-up communication with students regarding the status of their enrollment.
• Meet and greet all students and families as they arrive at enrollment events and other school functions.
• Attend group enrollment sessions throughout the state as needed.
• Proficient in all enrollment software application, including but not limited to CRM, appointment scheduler, student application manager, and student information system.
• Must be able to travel extensively.
• Must meet department enrollment event and student application goals set forth by administration.
• Responsible for all aspects of the student enrollment process from initial contact through student enrollment completion
• Work with Special Education personnel to gather and organize special education documentation, have Special Education personnel review the records, and request documents from the school if necessary.
• Represent the organization at enrollment, promotional, marketing, or school sponsored events.
• Keep informed of latest enrollment trends and potential school enrollment opportunities.
• Keep informed of PA Cyber competition and differentiators in the market.
• Work adjusted hours to meet enrollment and organizational demands.
• Perform any additional duties as deemed necessary by the Director of Enrollment Services, Associate Director of Enrollment Services, Enrollment Services Team Leader, and Chief Operations Officer.